00:22
So you've got a bit of credit in the bank when you do stick your foot in your mouth when you do need to deliver bad news. And this can be as simple as saying it's noticing out loud the small things. So for instance thanks so much for sticking around and tidying up today after the task and made a difference.
00:37
Thanks so much for your contributions to discussions today it was really helpful. If you want to power up your compliments and your and your thanks then connect them to an attribute of the person that you appreciate.
00:48
For instance thanks so much for sticking around and tidying up today, just reminds me how hard you work for the team. Thanks so much for your contributions to the discussion today. Just reminds me how we've always got the team's interests so hard.
01:00
The good thing about this is that we also remind ourselves that the people around us are good value and that we're grateful to have them in our team.