NZDF4U Wellbeing Support
Tautoko hauora a Te Ope Kātua

NZDF 4U introduction

How NZDF4U can support you and your whānau.

Whether you are uniformed personnel or a civilian, if you are feeling unsafe or if there is an immediate risk to you or someone else, call 111 immediately.

All members of NZDF and the Defence community can contact NZDF4U Wellbeing Support for 24/7 confidential, external wellbeing support from an external health professional spanning telephone, text, email and face-to-face support.  This is available to Regular Force, Civilians, Reserve Force, families and veterans (see specific eligibility criteria below).  If you are seeking EAP counselling, this is available through this service.  This is available to Regular Force, partners of Regular Force and Civilians for any issue, and is also available for Reserves, ex-serving and Families of NZDF members for Defence-related issues. 

What's new?

  • Extending access families already had to NZDF4U Wellbeing Support to enable partners of Regular Force members to access support for all wellbeing issues, including but not limited to general stress/depression/anxiety, relationship troubles, financial worries (not just those directly related to service life)
  • Access to relationship counselling for Regular Force members and their partners.
  • We have received feedback that it would be useful to be able to seek support via email so this option is now available.  To contact NZDF4U Wellbeing Support via email, you can email wellbeingsupport@nzdf4u.co.nz.  This email is received by a health professional outside of the NZDF and will not be shared with the NZDF (unless there are serious safety concerns).  You can email NZDF4U Wellbeing Support from either your NZDF email address (noting this may only contain unclassified information) or your personal email address.

This may be of particular interest to those on ships who may have limited phone or text access but it is available to all members of the defence community.

 

How can I contact NZDF4U Wellbeing Support? (all services available 24/7)

What happens when I contact NZDF4U Wellbeing Support?

A health professional (outside of the NZDF) will assess what's going on and discuss support options.  You can call about any wellbeing issue you want help with within your eligibility criteria.  This can include anything from general stress/depression/anxiety, relationship troubles, financial worries, post-deployment problems, to transitioning out of the NZDF.  The health professional will help direct you towards the best support for you.  If it is an emergency, dial 111.

Counselling support services (up to six sessions) are accessible through this service (see eligibility criteria table below).  Where this service isn't the best fit to support your needs, you may be referred on to community support and health services, and/or Veterans Affairs.  Regular Force will be encouraged to use the internal NZDF health services and support systems as their first port of call for support.  However, if you do not feel comfortable using the internal NZDF health services, this service is in place to ensure you get the support you need.

Eligibility Criteria

Service User Type

NZDF4U Telehealth Wellbeing Support

EAP

Regular Force

Yes

Yes

(for any reason and also includes relationship counselling together with their partner)

Partners of Regular Force members

Yes

Yes

(for any reason and also includes relationship counselling together with their partner)

 

Territorial Force

Yes

(where issues NZDF-related and crisis support)

Yes

(only if NZDF-related)

Civil Staff

Yes

Yes

(for any reason)

Family/whānau of Regular Force members

Yes

(NZDF-related issues)

Yes

(only if the issue is NZDF-related)

Ex-serving members

Yes

(where issues NZDF-related and crisis support)

Yes

(only if the issue is NZDF-related)

Frequently Asked Questions