The NZDF will provide you and your whānau the support and guidance you need when your loved one is deployed.
NZDF Deployment Support
our role is to provide welfare support
service people who deploy on overseas
missions and their families so we have a
number of missions around the world
we work try service so that's including
it's not only army but we also look
after our air force and navy personnel
who go on land-based missions we don't
look after the ships um that they've got
another organisation to do that
they go through a period of
pre-deployment training and as part of
that we have a welfare
and families can attend with their
service person to learn about the
mission to learn about the support
services that are available to them
while they're away and also um to learn
about the emotional cycle of deployment
which is a normal part of the process
and they can collect resources they get
to know who the dso is so we start to
build that relationship
over the period of the deployment they
can then feel more comfortable in
contacting us should they have any
queries or concerns
along the way
so we produce a newsletter called the
bugle and that goes out to families
we call our families at least twice
answer any queries or questions they
might have rather than having to call us
all the time it's just an opportunity
for them to start communicating with us
the other thing that we do is if we have
a message or
that we need to send out on behalf of
we do that as well so we always say that
we'll do that either by text by email or
by phone depending on what the situation
is and we can use a combination of any
of those three so really what we're
aiming to do is to provide
peace of mind to our families
while the deployment is underway so yeah
you have cell phone numbers that they
can call and text us and they have email
addresses which they can reach out so
whatever they feel most comfortable with
they can reach out and talk to one of us
that's just a service that we provide to
all our families
Deployment Services Officers (DSOs)
There are two DSOs in the New Zealand Defence Force who facilitate support and welfare services to deployed people and their families. Their expertise is in the nature or deployments and troubleshooting the many and varied welfare situations that can arise when a family member is deployed. They have a close working relationship with the chain of command and Headquarters Joint Force New Zealand and can often provide answers to deployment related questions immediately.
The DSOs work in support of overseas operational missions and other selected activities. Their services are available 24/7 and they work across all three service in NZ.
For more information check out Homebase on the Forces4Families website.
How can a DSO support you?
Pre-deployment Welfare and Family Support Services briefings
Production and distribution of resources
Regular communication updates for whānau
Pre-deployment consultation, support and advice as required
Facilitating communication with deployed personnel if required
Direct support and liaison with personnel and whānau during an emergency situation
Welfare support and referral when necessary
Facilitating and delivering deployment community engagement activities
Naval Deployment Support
The Navy Community Office (NCO) event coordinators provide a confidential information service on matters of everyday interest or concern to the Naval Community. This includes all service members and their families anywhere in the world. As part of this service they provide out of hours, up to date information about Naval vessels via 0800 NAVY HELP.
NCO Support Available
Monthly community newsletter
Hosting and management of Naval community events
Family oriented seminars and outings
Emergency and welfare support for families
Facilitation of messaging to ship personnel.
Is it confidential?
All deployment staff operate under strict confidentiality codes. Unless there is a situation which poses imminent threat to the serving member or whānau, whereby the deployment member may have to contact the appropriate command or welfare services. For more information please contact your local deployment support officer.
Check out these helpful resources that you can use to help navigate the deployment. For children there are several activities, books and videos to watch. For more specific resources reach out to your local deployment support officer.