Veterans' Affairs NZ - How will Veterans' Affairs work with me?

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after you've contacted Veterans' Affairs and your medical condition has been accepted and service
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related you would usually be assigned a case manager in some cases depending on the type of
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support you require and the complexity of your needs the case manager is assigned immediately
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they'll provide you with advice on what support and services you may be able to get while your
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application is being processed depending on your circumstances they'll also discuss with you any
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treatment or rehabilitation you may need if for any reason you can't talk to us yourself you can
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appoint a representative to act on your behalf or appoint an enduring power of attorney we all
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run into money issues sometimes and if you owe us money unfortunately we expect you to pay it back
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this may take time and if you're not coping talk to us and work with you to come up with
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a repayment plan and encourage you to seek budget advice for your future everyone's
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situation is different and tends to change often when situation changes for example your health
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relationship contact details even if you're going overseas we need to know so we can adjust your
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support to better suit your needs after all we're here to help you get the best support you can