Veterans' Affairs NZ - What if I disagree with your decision?

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if you disagree with the decision we have made then you have a couple of options available to
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remedy the situation firstly you can talk to us and if there's been a mistake we can possibly
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put things right without having to go through a formal review or if the reason for the decision is
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not clear and you'd like it explained just let us know if there is new information that may support
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your claim we'd like to hear about that and we'll see if it could change the claim decision you can
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ask for a formal review within six months of being notified of a decision a review officer will look
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into your case and determine if the decision is correct you can find the application forms for
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that on our website it is helpful if you tell us why you don't agree and to send us any extra
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information that you'd like us to consider you can request an appeal if you disagree with the outcome
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of your review your case will be considered by the independent veterans entitlement appeal board
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at a hearing which you can attend by video or teleconference or in person if you're in new
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zealand again you'll find the link for that on our website and if you still disagree with the outcome
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you can appeal to the high court of New Zealand you can ask for a decision to be reconsidered
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if things have changed since we made our original decision for example an application may have been
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denied because deployment wasn't considered to be qualified in operational service at the time of
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the claim however if that deployment does qualify later you can ask us to reconsider our decision
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you can also apply for reconsideration anytime if you have any new information that has not been
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considered before we may then reconsider your claim contact us if you'd like to talk about it