Health & Wellbeing Series - Session 5: Whānau Wellbeing & Support

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hey hey hey hey I can't see it you see SL
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anymore morning everybody um and welcome to today's uh Wednesday well-being
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webinar which is focusing in on uh farno well-being and support we're very
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fortunate today to have not one but four different presenters who will work
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through uh a lot of information that um we will be providing links to later
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through ddms so don't feel that you uh rushed in trying to write information
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down as it's presented to you but we'll be hearing from uh Colonel Clare Bennett
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and Antonia Nicholson from uh the who's the director of integrated uh
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wellness and uh from Antonia who's the uh national manager of Social Services
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and then from Nikki beer who is one of our nzdf social workers and she's based
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in trentham and then we will hear from do Conor who is one of uh our defense
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community community facilitators so as I've said the session's very much meant to be informative but I also urge you
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and encourage you that if you are looking to engage to engage early and
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seek out the support that's available and there is a lot of support available so please um take the opportunity as
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soon as you possibly can we are using the question and answer function today
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that provides you with an opportunity to um pose some questions to the presenters uh myself and my colleague
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Wendy we will be uh looking to convey those questions to the speakers uh at
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the end of the session so we won't be interrupting them throughout their presentation but please use that
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question and answer function to pose your questions uh I'd like to um open the
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session begin the session by um starting with uh kakia so you hopefully are all
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familiar with or reasonbly familiar with timatanga um so if you would like to
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take your mics off and join me in um in in in the kak
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here to to
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myo and I'll hand over to Le Bennett to begin the
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presentation K thank you Frank we're just loading the presentation just be with us for a
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second all righty that was a
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second awesome thanks very much everybody for joining us today on this really important topic uh I know that
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this is one of a a series of presentations that we've had in the area of well-being and it's fantastic to um
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ensure that we are thinking about our families as an important part of that uh so in due course we're going to run
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through the team as uh Frank has said and uh talk about
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um firstly sort of being able to recognize and understand perhaps some of the impacts on our families uh secondly
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thinking about uh some of the tips that uh we already have available to us for
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navigation through and then about the range of support services that are available for families if they need a
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helping hand so it you know as everybody with the family will um I'm sure
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recognize and understand families are really important to us and when they're not going okay we're not going okay we
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know that uh family units are a reflection of broader Society so there's a lot going on at the moment and um as I
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talk about in a minute life is busy these days so there a range of stresses that our families in the defense
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Community are not immune to and um military fam families in particular can
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face additional challenges um long periods uh when partners are away on
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military service dislocation from the usual communities and support services associated with postings and moving
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around the countryside and uh as I think everybody would agree change in uncertainty can be
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stressful and it's quite likely and understandable that some families may be worried at the moment about some of the
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potential changes happening in nzdf and uh talk about the workforce Savings
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Program um so we'll just work through um and uh uh I know that many of you would
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have joined the earlier webinars that uh Alana Stone and um the broad team have
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presented on resilience and stress and managing change so a lot of that information and those resources and
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tools are very applicable uh whether we're family members as civilian Workforce and our military members U and
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as I've said in it by way of introduction life is busy these days so we have what's going on in our home
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environment um you know particularly we know at the moment Financial pressures is a big thing for people um there's um
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busy jobs whether they be civilian jobs or um military roles and that can put
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pressure on us as well and those sorts of things can impact on things like our ability to sleep our relationships and
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so forth so stress is accumulative but as you would have heard in the earlier presentations everybody has a Breaking
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Point the nature of those stresses will be different but there are some things that we can do to help ourselves stay
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resilient through the difficult times I'm sorry this is a busy slide but
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um I thought I'd get it all into one slide so um liutenant Colonel Stone would have talked previously about the
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big five and the range of strategies that we promote across nzd for helping ourselves stay okay during um
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challenging times uh there's some real Basics around healthy habits the importance of exercise eating well
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making sure we get enough sleep and so forth and a focus on the four domains of the F up of far so the physical health
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and mental health um uh focus on families and F and wura and the things
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that are important to us and sometimes those things get lost when we're feeling a little bit stressed uh also hopefully
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you're all familiar with the mental health continuum uh that's in many of our resources and you can find it online
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it's a really good good little check uh to use to monitor how we and um our
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loved ones are going over time um also presented here you'll see the bucket
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model of resilience I think it's a really nice way of thinking about our well-being and how we're tracking we
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know that there are things that are going to challenge us over time they'll be different for different people and
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depending on our life stages some of those things we've got no control over so one of the the important strategies
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is to recognize those things that you do have control over and to make a plan for action um while those things that we
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don't have control over recognizing it and not letting it um get to us more than um um it may otherwise do there's
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also a lot of things so those are sorts of things that may be draining a bucket of resilience over time there's also
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some things that we can do to keep our bucket of resilience full and again they'll be different for different people but uh for example from a family
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perspective it's making sure that we're having open conversations with our families talking about what's going on
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and coming up with a plan to navigate together making sure that we spend time doing the things that are important to
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us uh particularly time with family uh and um making sure that we we protect
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that time even though there may be other things going on and as I mentioned before the importance of some basic
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things like exercise and nutrition and sleep which can get forgotten about when we're feeling a little bit under the gun
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so I'm just going to hand over to Tony now to talk about um the range of
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support services and tools that are available the things that we can access to self-manage and I really encourage
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people if you are feeling that you're a little bit stressed and recognizing that that you get on to those things early um
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you know if by doing that you're likely to be able to navigate your way through no issues um sometimes you may need a
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helping hand and we've got a lot of information and support available for that
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too so I'm now going to hand over to Antonia Nicholson who's our lead social services manager welcome Tony thanks K
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CLE uh K defense Foo um Tony Nicholson I'm going to talk with you about the
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amazing range of information resources tools tips strategies uh that you and
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your farno can jump into um this is a slide with a lot of information on it but we're going to work our way through
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these elements just uh focusing on some really key important ones that you can
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jump into at anytime so we really want to highlight our defense Health website
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called putah um it has a heap of really helpful information on it your Faro can jump
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into this it's on the freev view Internet space um so we've just highlighted some of the uh tools that
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you can jump into on this website um so it has uh EX to headspace which is a
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mental health support app we can jump into the force Financial Hub hopefully
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everyone knows about that um now within defense where you can get some ideas and strategies on financial um Health uh it
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also has home base a link to home base which is for people who have members deployed and there are a range of tools
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and strategies that you can actually uh self-help with on this website I also
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want to highlight just down the bottom of the slide it talks about the wonderful um support team that we have
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in defense um we're really lucky to have such great people out there that you can
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go and connect with early um so we've got our awesome defense Community facilitated is located at each Camp base
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our social workers who are available for the wider defense Community our chaplain likewise and then the 0800 NZ D for you
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wellbeing support which we'll talk about a little bit more going forwards um can we just jump into the next slide
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team I've got the awesome team uh helping with advancing our slides thank
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you so much so just really want to highlight the NZ dfu well-being support line the
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0800 uh 693 348 so this servic is 247
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it's a phone helpline um it's completely confidential unless there are some um
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risks that the call takers notice um it's available to The Wider defense
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community so uniform civilians veterans and for family members if the issue is
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linked to the defense um members Service uh so the people picking up the phone uh
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for you were a mental health trained professionals and they can link you to other ongoing counseling support
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services so really encourage you you'll see the link down the bottom of this page to um access more information about
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this service really encourage you to have a look at that um and this presentation will be coming out or
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available for you afterwards so all the links will be accessible for you so team
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if we could jump into the next slide that would be great um so the
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defense Health Website has amazing resources on it um it's got information
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about every facet of your life we know that you and your Foo have already a
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heap of um pooping strategies and tools that you will have used during other
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challenging times and we don't want you to forget those but we want to also
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share with you other resources and strategies that may be useful for you at this time I want to reiterate what Kel
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clear and Frank have said um we want you to uh access the support if you notice
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changes either in yourself or your Faro your Pho might tell you something like
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we've noticed that you've gone a bit quiet or you might find yourself maybe withdrawing and not um enjoying life so
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much that's the time to come and put your hand up and access these self-help
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resources uh I just want to highlight there's information on there about healthy relationships we've got some um
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videos there from a relationship counselor we've got support for um
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holistic health for you and your farno um we've got all sorts of links to the
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internal and external help and support services so that's the defense Health
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Website just putting a plugin for that again and Nikki if you could jump into
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the next slide um so Colonel CLE mentioned earlier um it's really
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important to keep Communication open and I'm doing another plug for that sometimes we meet with people and notice
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that uh they haven't figured out that their communication's dropped off until
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something they reach kind of a crisis point we wanted to give you a slide on some tools and tips about at this time
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keeping your Communications open with those around you both in the workspace but the home space we've given you just
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some um a few key ideas about how to communicate in a healthy way um actually
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being upfront and honest if you're not doing so well um with each other that's for both all part actually um having a
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bit of a plan about what to do before you might reach uh a space where you're
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not feeling so great as so actually doing some of that pre-planning being really caring and supportive of each
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other being really nurturing and recognizing that it is a tricky time we're coming up to Christmas at the
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moment you are a team with your Faro um you will be a team you are always a team
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that will always be there and some ideas about how to um pump up the ties in that space and then just if you are noticing
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that you're getting a bit I call it Itchy and Scratchy with each other um actually jumping in early and trying to
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um prevent their escalating um so we just wanted to help you with a few of those tools and tips
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they will be available after the presentation really great to have you all on board and thanks for your time
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I'm going to hand over to Niki awesome social worker slide
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and oh sorry I forgot to mention the force force for families that's my bad I am coming to you for my car that's my
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excuse um so I just really want to pump up the tires on the force for families website and we've left this slide till
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last because it's really cool it is a very popular site um you can jump in here to find out more about um
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entitlements and benefits that you are able to access by being a member of the
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NZ F so really encourage you to jump into this one it's a great site and now
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over to Nikki thanks Tony um everyone nikoa I'm
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the social worker based in tii at um and today is just a bit of a timely reminder
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or a gentle reminder to let all of you know about the amazing support services that we have in the nzdf um a reminder
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that there are social workers across every camp and base uh and most places there is's more than one um and the
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social work service is accessible for all ncdf people so that's for uniformed people as well as all of our civilian
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employees um and we can engage with yourselves and your partners um and your
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Faro um we who do we work with obviously so
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we work with the uniform uniformed peirs and partners of uniformed people as well as civilian employees and their partners
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and we can try and do some work with farno where capacity allows and working with you to to uh engage your family in
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a good um and what their wound support looks like for your family and that might be sort of including external
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Support Services as well um lots of different issues that social workers work with uh no day is ever the same um
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so we work in the space of mental health and well-being um alcohol substance misuse gambling and addiction uh
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relationships lots of work in the relationship space obviously um as Clea mentioned previously we do put a lot of
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pressure on our military people around postings um and being dislocated from their family units and that can put a
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lot of pressure on relationships uh and also particularly at the moment with the financial strain everyone's experiencing
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and the um I guess the unpredictability of what's happening in the organization
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at the moment that also can put strain on relationships and cause issues back home too we work with people around
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housing uh relocation uh postings and compassionate postings um work with
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people around the workplace issues so bullying harassment and discrimination and we support people who would like to
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um submit a formal complaint and we work with people in the military formal complaint process as well as a civilian
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formal complaint process we work in the space of Family Violence so obviously we've got our amazing steppers on board
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who work in the space of harmful sexual violence uh and our social workers work in the space of family violence and the
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capacity of the likes of physical violence um emotional and psychological violence and coercive control so we work
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with people around making um support plans um and safety plans uh and linking
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people in with uh support services that are external to nzdf and there's a lot
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of advocacy that happens in that space too obviously with Family Violence uh everyone in New Zealand is entitled to 10 days of Family Violence leave so it's
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around educating uh command um around command and management about that that leave and what our people need who are
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experiencing Family Violence whether they're using Family Violence or are are the victim Survivor of Family Violence
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when we work with people in the Family Court space um so Family Court can be super tricky uh it can be quite complex
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um and we work with people around parenting support as well um and it's just around walking alongside people in
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that space and making sure that they're fully informed and aware um of the process and have that support guiding
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them through uh Financial Health so around budgeting uh and linking people in with supports when things are pretty
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tight um so we do have some amazing resources at ndf uh and D you might be talking a little bit about those later
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on um so we can um we lean on RSA for a bit of support um and you know there's
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sort of different um pockets of funding that we can access when people are finding things a bit a bit difficult but
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also linking people and with external Support Services as well uh advocacy is a huge part of the social work role um
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so we've got uh two pretty key functions and that's around being the bridge between um people uh and their chain of
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command or their manager um obviously there's a hierarchical structure within
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defense and it definitely has its place um but there's also times where for example younger command might find it
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difficult uh to approach their command and so it's making sure that people have a voice and we and they feel supported to do that so advocating for them in
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that space to make sure that they have a very safe supportive and inclusive working environment um and also advocacy
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for linking people in with external support services so the social part of Social Work is uh it's our it's our job
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to know about all the amazing social supports that people can access outside the wire um and so each social worker in
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their regions will have a wealth of knowledge about the supports that people can access in their local regions um
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sexuality gender identity so providing guidance and support around that and linking them with linking them with the
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right supports and also disciplinary issues so um that might be uh in the
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military scene in terms of Court Marshals and summary trials um and it's or with our sapers who work with people
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who have experienced um sexual harm the social workers will work with the people who are accused of causing
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sexual harm it's really important that all of our people have a right to access support services and to have support walking them through uh that
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process um and disciplinary issues also um obviously in the HR side for uh our
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civilian employees making sure that they're supported in those sit situations as well um who can refer to the social
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workers pretty much one uh our most common referrals I think would probably be self referrals and referrals from
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command or managers um we might get the we might get people walk in knock on the door flick you flick you a text or an
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email um we get referrals through our defense Health Centers so from our medical officers as well as our complex
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case coordinators and the nurses sometimes we do get contacted by family members like Tony was saying previously
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you know if a family member sort of notices that you're not tracking well and you've become a little bit more withdrawn they might touch base with the
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social worker and uh let know about the concerns um so that we can make sure that they're gripped up with good support obviously um sometimes asking
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for support is one of the hardest things to do um and so family members can often step forward and um try and get them
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their family the support that they need uh we operate as part of a wellness team and so we do uh kind of pass the
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ball to each other from time to time um so we work alongside Chaplin sepas our defense Community facilitators our dsos
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our deployed service officers and our or sees um so yeah pretty much anyone can
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refer to the Social Work Service uh a key reminder today is also about the external support services our
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people can access um and so these can be accessed by our military people as well
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as our civilian people and family works is a really good one it is a um it's a
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social service that's Nationwide and operates in every region around the country and family works as a social
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service that's designed to support people who are experiencing challenging or difficult times um so they do offer
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um social workers and parenting support um support around Family Violence and uh
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counseling as well uh in some regions they offer um like youth programs um and
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the family dispute resolution uh as a service they provide when people are going through a divorce or separation um
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and are wanting to resolve things before going to the family courts another another couple of good services that can
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be accessed uh local uh local and across the region is
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Presbyterian support and Salvation Army and the support services that they offer uh and each region can differ and so uh
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it would be great for you to contact your local social worker and then they'll be able to point you in the
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right direction of what services are available uh and lastly just a reminder
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about all the helplines so there are these are external to defense we've obviously got our r800 nzd for you which
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is 24/7 um and that's awesome and we've also got a list of external help lines
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here uh which are also available 24/7 um and so there's the need to talk so you
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can uh call or text there's health line the depression helpline anx anxiety helpline alcohol and drug helpline and
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safe to talk which is around the sexual harm gambling help line and youth line for any of uh you with young people at
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home um I think that was all from me and now
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I'm going to hand over to my lovely colleague um D Oona who is our defense Community
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facilitator more inner everybody so welcome uh to the um my
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side of this chat um I've just got to congratulate the three wahini who have just gone before us and Frank but um
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hopefully I can I can give you some a bit more uh tip tips and tricks uh from my side so defense Community facilitator
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what does that mean so we are a a group of individuals um over our camps and
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bases there are six Army DCFS and one DCC and there are four Air Force uh DCFS
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and the Navy have a well-being Suite um in um devonport the uh DCF um or DCFS um we
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work either collectively with our wellbeing team or we can work individually uh as a um with our I don't
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want to say client um they're far now at the end of the day um whether we're military civilians or our family members
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who come to see us uh one thing that we will point out is we're not clinicians in the respect that um we're not uh have
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a social workers degree or um any sort of Masters however what we do bring to
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the table is that we are either married to an individual in the organization uh
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like I am um or we have served uh like I have um or we've just got a very good
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understanding in the well-being space that our DCS offer so at the moment for
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Testament I can actually say that I've used uh quite a few of resources cuz my husband is currently deployed uh and is
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on a six-month deployment so Nikki has been um a bit of my backbone for me
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actually I should be passing doing that sorry my my bed so um so reference uh the
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DCFS uh like Nikki our social workers we will rely on either direct contact from
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an individual or referral basis and that could be Nikki knocking on my door to help arrange some meals or some vouches
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uh for an individual um and same with our chapain and our sepas but we will
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not uh councel um our far that come to
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visit us and I'm also just just for your uh
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FYI this is a generic uh sort of um discussion on the DCF because each camp
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and base are unique and how they handle um their intoe
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community so our network uh like all social workers and our um well-being
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team we have a vast uh group of people that we can tap into ourselves
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um outside of this organization and internally as well um the Army Works
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slightly different to the Air Force DCFS and that we work a project one way which
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basically just means that uh we are aligned um and there's a variance of say up to 20% difference but ultimately if
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you are in the Army and you posted from Linton to Tren them or train them to
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Burnham for example the uh expectation would be the processes would be the same
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they might just do slightly things slightly different but your family should be able to uh
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integrate into that Community just as what the from the one they've just left um in the
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community um what else can we do so as you can see from the slide um the DCS
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can drawn external providers for for simple and quick scenarios and that could be something as simple as
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someone's come to us for budgeting again we wouldn't walk them through it we'll walk with them but we will often have
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the resources to hand them uh to help them on their way Child Care is quite a
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simple one if someone's posted to the area and or finding a school the other thing the DCFS manage
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uh which is a huge privilege that we ho hold are the F monaris which are our well-being homes that we have across the
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organization um and they are spefic specifically there for welfare related
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um situations so that could be domestic violence separation uh a visitation for
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a parent uh a medical or even a bereavement so if you're needing
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something like that you would contact your local um DCF so our community so um this
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particular slide was from an event that we ran with Nigel lettera uh through the integrated Wellness here at hibs um
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College so we can arrange um call events like
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that sort of um thing um sorry someone's just slipped something in front of me
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um so so we'll arrange um events um obviously one thing that we're not
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governed by is we don't have funding to rely on um to help sort of provide the
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services that we do so we have to rely on what we call the UPF um or we will get sponsorship from um
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the RSA so and in the event that we have emergency accommodation uh we can get
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Welfare grants um from the welfare funds um sorry about
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that anyway getting back to the fun side of our job um so we we as a DCFS obviously try
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and balance the the SB with the fun so we will run things like um annual family
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days in our camps so for Tren them we run the forces in the Park which is um
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every February and then we'll also run our big hwi event which we've just done recently and that um we will run for a
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charity and then we'll um work and then we will fundraise like we just did with
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the recent one um and the good thing about the DCs if we can work in small
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groups or large Gatherings and as it states at the very bottom of that slide the RSA will uh fund our food vouchers
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and petrol vouches to assist families in need during
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hardship okay my lucky last my last sliders that image you can see there is of our forces in the park so this is one
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of our biggest events that we run here in trenam um sure each camping base um
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have their own fun activities but this activity uh allows the DCF and our well-being team
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just to sort of gauge how our families are doing whilst it's a fun event just
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walking around and talking to them um will give them a um give you an understanding of of how the um feel it
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in the in the neighborhood but if you're not from trenam um then I would highly recommend
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that you reach out to your local DCF in your cample base dport slightly
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different they have a well-being team but the ladies um on those camps and bases and I'm happy to provide you their
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details at the end of this um going forward so and have a great day thank
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you and I I just uh in um so concluding we'll take any questions but uh I just
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would really like to um reinforce the um the great work that uh Nikki and D
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particular in particular do it strength them they're both extremely hardworking the range of community events and
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activities that um um D has has been centrally involved in often in
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partnership with other people is amazing and she's just shared you know she's got a partner who's away at the moment uh
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and yet she still gets the job done so um yeah they're just fantastic resources
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we're so lucky to have them thanks thank
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you so Frank I don't know if you want to pick it up and um consider whether there
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were any questions uh yes so thanks very much C I'll I'll just jump in and I
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would um reiterate what you just said um it was quite refreshing D to hear that
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um you tap into your own resources in a sense or the resources available to you and really does highlight the fact that
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at different times we all need just a little bit uh a little bit more support um with the challenges that we're facing
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and that it's it's okay to ask for help I think that's a big part of the messaging today is that we have the
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support we have the uh the availability of support both inside nzdf and links to
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the external Community to access these uh these different um Avenues of support
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and we should be quicker or at least reader to perhaps tap into them um there
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there were a few questions that came through um I think on one of the slides
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there was mentioned of a wellbeing Expo I just saw it highlighted on and just
34:03
are you able to explain a little bit more about that D you just you put your hand up so maybe but obviously a
34:09
question directed to all three of you or four of you I should say so um Lon and
34:16
trick them um we run our expose annually um and Bam also do the expose I can't
34:23
speak for Air Force obviously but um that's done once a year we bring an external provider ERS as well as using
34:28
our internal um providers in Camp that could be anything from having a um defense Health um who run blood tests
34:36
mine's going up at the moment speaking um what else what else do we have so we
34:43
have a we have a whole raft of um yeah providers who come in like
34:48
education um people are transitioning out of the organization for example just
34:54
IID for people who needed to talk about things like um um if they're paying child support there's a we have in
35:02
between 45 to 50 providers who come in and they're solely there for our
35:07
community that's for our military our civilians and our families so yeah so that's annually so keep an eye out for
35:13
them in your areas so that that would be my next question was how often they were so that that annual uh I think there was
35:22
a uh a session run in defense house um couple of months back uh
35:30
and yes there was the offer of having my blood pressure um tested um I I passed
35:37
on that but I was impressed by the range of providers that were there some of them seemed to also have training uh
35:46
emphasis on other trainings and learning that's available to um nzdf staff and
35:52
just for real Clarity anything that's available to our regular forces and their families is also available to
36:00
civilians uh in our organization as well so um so for example the uh
36:10
universities um and cre from and the other education providers um it's 50%
36:16
discount and that also includes your families as well so it's just a matter of of engaging with us we'll get you the
36:23
information and then we can they can then go forward and work with the
36:28
provider but there's some um tips and tricks and benefits that often we we
36:33
don't or forget to tell our our organiz you know our people so but believe you me if if we can give it or or get it um
36:41
to help then we yeah we'll do it right and if I can just add to that too Frank
36:47
the the force for families website has a lot of information about a range of benefits for example discounts that
36:53
might attend um as as de mentioned the access to um subsid University education
36:59
but there's a lot of stuff in there accommodation Etc rental car discounts so you know people possibly are not
37:05
aware of those and they're quite possibly not aware that their families can access them as well so it's just a matter of registering on that
37:12
site yeah I'd certainly encourage people if they haven't already taken advantage of doing that uh as someone who finds
37:20
themselves that might attend most weekends it's useful to remember that there is a discount available to um nzdf
37:28
staff yeah um in the in the sense of supporting a a a staff members a
37:35
civilian members uh partner or spouse they can access some of the
37:41
support that's available as well yeah Absolut well I think a lot of
37:49
um what has been talked about um you know in terms of um you know chapy and
37:54
Social Work Services Etc um the social workers and the chap will work with um the the families um you know the
38:01
military or civilian members and um where it's relevant to bring in families uh and where the issues are defense
38:08
related correct okay just to expand on that so if we have um so obviously the
38:16
the services that can be offered between civilians and Military are slightly different so for example our military
38:22
people we can refer to clinical psychologists or the likes of um sort of family therapy depending on what the
38:28
issues are and how that's impacting them in the workspace um civilians have access to EAP uh which is the six fre
38:34
sessions uh which is renewed every Financial year um but we do work with
38:39
families in the sense of um you know if someone is having um you know is having
38:45
issues with their mental health you know it's really important to bring in the fno as part of that support plan um and thinking about how that might impact
38:52
other Faro members and thinking about what resources that we can uh tap into externally like the social services
38:58
outside the way that we can get that family gripped up with so kind of doing that advocacy part again and being the
39:03
gateway to linking people in with those Services um but we work directly with um civilian employees as well as their
39:11
Partners marvelous thank you I I think that's the uh the main sort of questions
39:18
that we've we have received if uh and obviously I'm sure if other people have
39:24
questions they can as we're encouraging them to do reach out to you um or or to
39:29
your colleagues for answers to questions and where they need to engage so um I
39:37
again I thank you all four of you for uh your your the work that you've put in the effort that you've put in in
39:42
providing this information I think um what I what I noticed from the slide de is there is a lot of information to
39:49
process and people do need to jump back in we will make the presentations uh available uh this week
39:58
uh through ddms and people should uh access those more at their Leisure and work through what's
40:05
available so if there's no um sort of final comments from uh from yourself
40:10
Clea from you Nick D or from Antonia I will um close the session with um the
40:18
caraka and um allow us to get back to our the rest of our day
40:25
and we're for forun and having a little bit of time before lunch so this is uh F
40:32
mutanga Kia fi tiu
40:38
ktia Ki fakat k
40:49
f thank you very much all of you for your attendance today and um I hope you
40:55
have a a great day thank you all very much thanks