Pūtahi Hauora
Defence Health HubAmends Dialogue
Amends Dialogue
00:05
[Music]
00:07
so the immense dialogue is one of my
00:09
favorite dialogues because
00:11
as an avoider i'm used to the idea that
00:14
if i have to apologize it means that i'm
00:16
basically a terrible person and you know
00:18
i just want to stay away from that
00:19
feeling and you know pretend that
00:21
nothing bad have ever happened but what
00:23
i've discovered is that really when if
00:26
i've done something that hurts my
00:28
partner and i'm able to step up and to
00:30
take responsibility for that and and to
00:33
let her know that i really care about
00:34
her and that i really want to make
00:36
things better and that my longing for
00:38
her is to um is for things to be good in
00:42
her world then what can actually happen
00:44
is i can screw up
00:46
doing a men's dialogue and because it's
00:48
coming from an on honest place and i
00:50
wasn't intending to screw up or hurt her
00:52
in some way that we can actually end up
00:54
better connected after that than we were
00:57
before
00:58
and so the immense dialogue is quite um
01:00
it's quite simple and so in this case
01:02
where uh luke is going to be the person
01:04
who is going to be trying to do an
01:06
amends with manu so he's going to start
01:08
off by saying i'd like to have an
01:09
immense dialogue it's now a good time i
01:12
know i'd like to have an immense
01:13
dialogue is now a good time yes it is
01:16
and so as always we're doing the
01:18
invitation to give um
01:20
one an opportunity to to check and
01:23
bear in mind that if we're doing a me in
01:25
a men's dialogue we are talking about
01:27
something where something's happened
01:28
that that isn't isn't great and um and
01:31
so manu might just take a moment just to
01:33
do an internal check to check that she's
01:35
available that she's open um and ready
01:37
ready to receive
01:39
and so now luca's going to start by
01:41
saying very specifically what it is that
01:43
he wants to make amends uh for
01:46
and um and so to be very tangible and
01:49
very specific so that manu knows exactly
01:51
what he's talking about so he's not he's
01:53
not going to do in a means like i just
01:54
want to make uh you know doing a means
01:57
for you know not being very thoughtful
01:58
or you know or being a bit uh bossy or
02:01
grumpy because money's like what time
02:03
are you talking about then we want them
02:05
very specific so we know exactly what's
02:07
happening and um
02:09
and um and obviously he's not going to
02:10
be being doing any defending or
02:13
justifying he's just going to describe
02:15
the behavior that he is wanting to make
02:17
an amends for
02:19
i want to apologize for last week
02:22
when we were running late and i told you
02:24
that you could just take an uber and go
02:26
by yourself
02:28
so um and zamanu knows exactly what he's
02:30
talking about and so the next piece that
02:33
luca's going to do is he's going to
02:36
share with manu his understanding of how
02:39
that would have hurt her
02:42
i know that that would have been a
02:43
really hurtful painful comment to hear
02:46
that you probably would have taken it as
02:48
rejection and that i was leaving you or
02:50
or abandoning you and going on my own
02:53
and i know that would have made you sad
02:55
and angry
02:56
and so luke is saying i know i know i
02:58
know but he's doing it in a tone um that
03:01
that indicates that he is kind of
03:03
guessing and he's doing his best guess
03:05
um so he may be wrong um in terms of
03:08
this and so he's gonna he's just gonna
03:10
check um with manu so am i getting that
03:13
am i getting that
03:15
yes you are
03:16
and um and so manu might confirm that
03:18
yep you're on the right track and she
03:20
might also add if there was another
03:22
element that was particularly you know
03:24
painful um for her or something that
03:27
came up that he didn't cover in the
03:29
initial apology
03:30
yeah for me was really painful for
03:33
hearing that in that way in the way that
03:36
you tell me angry with anger and
03:40
yeah to say just i will just get up just
03:43
get over and
03:45
so the tone is also upsetting for you
03:48
okay that makes sense thanks so luca's
03:50
um doing what he just did there so he's
03:52
going to mirror that mirror the tone and
03:55
when someone mentions a feeling like
03:57
anger i would tend to to mirror that
03:59
that thing so it was really hard hard
04:01
for you um that i was angry as well just
04:04
to make sure that that feeling in
04:05
particular gets caught so it was really
04:07
hard for you to hear that i was angry as
04:09
well
04:12
and so now you're going to double check
04:13
so have i got that now so have i got
04:15
everything now
04:17
now i personally wouldn't say have i got
04:19
everything because that would then lead
04:21
someone to go and start dredging um for
04:23
information and what we're aiming for is
04:25
have i got you and so all we're talking
04:27
about manu as she is in this moment
04:29
rather than sending her in a
04:31
pain-finding mission because that's not
04:33
really something we want to do have i
04:34
got you know
04:36
yes you did
04:38
and um and so now what luke is going to
04:40
do and this is a really kind of amazing
04:42
uh piece which i'll talk a little bit
04:43
more about after he's done it is he's
04:45
gonna talk about um so what is it uh
04:48
what i wish i had done instead and what
04:50
he's gonna try and do is create a really
04:52
powerful positive um picture of an
04:55
alternate response
04:57
to his feeling of whatever was going on
04:59
for him when he said that what i wish
05:01
i'd have done differently is that i wish
05:03
i would have noticed that my anger was
05:05
starting to bubble to the surface and
05:08
take a deep breath and exhale and walk
05:11
up to you and give you a cuddle and kiss
05:13
your neck and tell you as kindly and
05:15
gently as possible that it would be
05:17
really really appreciated if we
05:20
left as soon as possible because we were
05:22
already running late
05:23
and then hopefully it would have been
05:25
lovely for you to
05:27
then accept that
05:28
and agree and then we would have left
05:31
lovingly rather than
05:33
and so he's going to pass the rather
05:34
than so we because what we're doing here
05:37
is in
05:38
manu's brain in this emotional
05:41
area where she stored this painful
05:43
experience we are now overlaying another
05:46
story and the really cool thing about
05:48
the emotional brain the child brain is
05:51
it's not time-bound and so if we paint a
05:53
good enough picture the child brain
05:55
doesn't know that the story that luke's
05:57
painting is actually different from the
05:59
experience and so what happens is it
06:02
acts as this really powerful
06:03
desensitizing um agent in in her brain
06:07
so that when she remembers
06:09
the painful experience
06:11
of you know being told to go and get an
06:13
uber she's also going to remember this
06:15
picture that luke has created and so um
06:19
and so you can really in this case you
06:21
can kind of go big or go home it's it's
06:22
one of those things i wish you know i'd
06:24
say hey babe you know well it's really
06:26
important we can get here on time it'll
06:28
be so awesome if you come and you looked
06:30
up at me with this big smile and said
06:32
okay babe i need about 10 more minutes
06:34
to party and you know and if he can
06:36
build a positive enough picture so that
06:38
money is laughing by the end of it and
06:40
feeling really happy then he's been
06:41
really successful um in terms of that so
06:44
look i'm going to give you another
06:45
opportunity to kind of go go even bigger
06:48
on that so what i wish i'd done instead
06:50
was what i wish i had done instead was
06:52
take a deep breath when i notice i'm
06:54
angry and walk up to you put my arms
06:56
around your waist and kiss your neck
06:59
and then get you to put down whatever
07:01
you were doing and look you in the eyes
07:02
and say babe
07:04
you look absolutely beautiful
07:06
and you know how important this is would
07:08
it be possible if we could get going
07:11
soon and i'll give you all the love and
07:13
i promise you you won't be any less
07:14
beautiful if we get going now
07:18
and um and then edin and manu might have
07:21
responded bye manu might have responded
07:23
with with a big smile on her face
07:26
and she would say yes i know how
07:27
important it is for you to be on time
07:29
let's go
07:30
okay and so we've created uh created
07:33
this positive picture um and then luke's
07:35
just gonna finish by saying um so thank
07:38
you for listening to me thank you for
07:40
listening to me
07:41
thank you for sharing
07:43
and now manu in this stage is is uh has
07:46
an opportunity to respond uh fairly
07:49
briefly by um by locking in what was
07:52
powerful for her about the apology so
07:55
what touched me about what you shared
07:57
what touched me about what you share is
08:01
that you actually
08:03
and we're in in general i'm going to
08:05
advise her not to use the phrase
08:07
actually
08:08
so what touched me about you shed was
08:10
what i liked is that you thought about
08:13
it
08:14
i apologize
08:16
for
08:17
the moment that for me was
08:19
actually
08:20
really
08:22
sad
08:23
and
08:24
and i was also angry about
08:27
the way that you react to me
08:30
so thank you for that thank you for
08:32
saying
08:34
thank you for sharing
08:38
okay
08:39
so
08:40
this a men's dialogue um is relatively
08:43
simple uh in terms of that it starts off
08:45
with a very specific apology um then we
08:49
build into this the sense of our
08:52
understanding of how it is that we've
08:53
hurt our partner and then we we build an
08:57
alternate picture and this is really
08:59
important because if you want to change
09:01
difficult or challenging pattern
09:03
it's really hard when your brain is
09:05
stressed so luke in this incident um
09:08
instant incident was feeling really kind
09:09
of angry so you know it's really hard
09:12
for him to to think creatively and
09:14
flexibly when his brain's in a fight
09:16
flight pattern um but by in this
09:18
situation where he's not under so much
09:20
stress to create an alternate picture
09:23
also helps them in his brain encode an
09:26
alternate response so that when he's in
09:28
a similar situation because we know in
09:30
relationship the person who tends to be
09:32
late in the relationship is very seldom
09:34
going to change so we can assume that
09:35
for luke and manu you know luke
09:38
is more likely to be the one who's going
09:40
to be on time or worried about time one
09:42
is more likely to be the one that's late
09:43
so we know that this scenario is going
09:45
to happen again and so what we're
09:47
putting into luke's brain as well is a
09:49
um an alternate strategy about what he
09:52
could um could do and then if he was
09:55
able to remember that in a future
09:57
stressful situation and to walk up to
09:59
manu and look at her and say hey it's
10:01
really important that we go now
10:03
hopefully manu is going to remember that
10:05
and there will be an opportunity for her
10:06
to respond differently and to start
10:08
creating a more positive alternate cycle
10:22
[Music]
10:26
you
[Music]
00:07
so the immense dialogue is one of my
00:09
favorite dialogues because
00:11
as an avoider i'm used to the idea that
00:14
if i have to apologize it means that i'm
00:16
basically a terrible person and you know
00:18
i just want to stay away from that
00:19
feeling and you know pretend that
00:21
nothing bad have ever happened but what
00:23
i've discovered is that really when if
00:26
i've done something that hurts my
00:28
partner and i'm able to step up and to
00:30
take responsibility for that and and to
00:33
let her know that i really care about
00:34
her and that i really want to make
00:36
things better and that my longing for
00:38
her is to um is for things to be good in
00:42
her world then what can actually happen
00:44
is i can screw up
00:46
doing a men's dialogue and because it's
00:48
coming from an on honest place and i
00:50
wasn't intending to screw up or hurt her
00:52
in some way that we can actually end up
00:54
better connected after that than we were
00:57
before
00:58
and so the immense dialogue is quite um
01:00
it's quite simple and so in this case
01:02
where uh luke is going to be the person
01:04
who is going to be trying to do an
01:06
amends with manu so he's going to start
01:08
off by saying i'd like to have an
01:09
immense dialogue it's now a good time i
01:12
know i'd like to have an immense
01:13
dialogue is now a good time yes it is
01:16
and so as always we're doing the
01:18
invitation to give um
01:20
one an opportunity to to check and
01:23
bear in mind that if we're doing a me in
01:25
a men's dialogue we are talking about
01:27
something where something's happened
01:28
that that isn't isn't great and um and
01:31
so manu might just take a moment just to
01:33
do an internal check to check that she's
01:35
available that she's open um and ready
01:37
ready to receive
01:39
and so now luca's going to start by
01:41
saying very specifically what it is that
01:43
he wants to make amends uh for
01:46
and um and so to be very tangible and
01:49
very specific so that manu knows exactly
01:51
what he's talking about so he's not he's
01:53
not going to do in a means like i just
01:54
want to make uh you know doing a means
01:57
for you know not being very thoughtful
01:58
or you know or being a bit uh bossy or
02:01
grumpy because money's like what time
02:03
are you talking about then we want them
02:05
very specific so we know exactly what's
02:07
happening and um
02:09
and um and obviously he's not going to
02:10
be being doing any defending or
02:13
justifying he's just going to describe
02:15
the behavior that he is wanting to make
02:17
an amends for
02:19
i want to apologize for last week
02:22
when we were running late and i told you
02:24
that you could just take an uber and go
02:26
by yourself
02:28
so um and zamanu knows exactly what he's
02:30
talking about and so the next piece that
02:33
luca's going to do is he's going to
02:36
share with manu his understanding of how
02:39
that would have hurt her
02:42
i know that that would have been a
02:43
really hurtful painful comment to hear
02:46
that you probably would have taken it as
02:48
rejection and that i was leaving you or
02:50
or abandoning you and going on my own
02:53
and i know that would have made you sad
02:55
and angry
02:56
and so luke is saying i know i know i
02:58
know but he's doing it in a tone um that
03:01
that indicates that he is kind of
03:03
guessing and he's doing his best guess
03:05
um so he may be wrong um in terms of
03:08
this and so he's gonna he's just gonna
03:10
check um with manu so am i getting that
03:13
am i getting that
03:15
yes you are
03:16
and um and so manu might confirm that
03:18
yep you're on the right track and she
03:20
might also add if there was another
03:22
element that was particularly you know
03:24
painful um for her or something that
03:27
came up that he didn't cover in the
03:29
initial apology
03:30
yeah for me was really painful for
03:33
hearing that in that way in the way that
03:36
you tell me angry with anger and
03:40
yeah to say just i will just get up just
03:43
get over and
03:45
so the tone is also upsetting for you
03:48
okay that makes sense thanks so luca's
03:50
um doing what he just did there so he's
03:52
going to mirror that mirror the tone and
03:55
when someone mentions a feeling like
03:57
anger i would tend to to mirror that
03:59
that thing so it was really hard hard
04:01
for you um that i was angry as well just
04:04
to make sure that that feeling in
04:05
particular gets caught so it was really
04:07
hard for you to hear that i was angry as
04:09
well
04:12
and so now you're going to double check
04:13
so have i got that now so have i got
04:15
everything now
04:17
now i personally wouldn't say have i got
04:19
everything because that would then lead
04:21
someone to go and start dredging um for
04:23
information and what we're aiming for is
04:25
have i got you and so all we're talking
04:27
about manu as she is in this moment
04:29
rather than sending her in a
04:31
pain-finding mission because that's not
04:33
really something we want to do have i
04:34
got you know
04:36
yes you did
04:38
and um and so now what luke is going to
04:40
do and this is a really kind of amazing
04:42
uh piece which i'll talk a little bit
04:43
more about after he's done it is he's
04:45
gonna talk about um so what is it uh
04:48
what i wish i had done instead and what
04:50
he's gonna try and do is create a really
04:52
powerful positive um picture of an
04:55
alternate response
04:57
to his feeling of whatever was going on
04:59
for him when he said that what i wish
05:01
i'd have done differently is that i wish
05:03
i would have noticed that my anger was
05:05
starting to bubble to the surface and
05:08
take a deep breath and exhale and walk
05:11
up to you and give you a cuddle and kiss
05:13
your neck and tell you as kindly and
05:15
gently as possible that it would be
05:17
really really appreciated if we
05:20
left as soon as possible because we were
05:22
already running late
05:23
and then hopefully it would have been
05:25
lovely for you to
05:27
then accept that
05:28
and agree and then we would have left
05:31
lovingly rather than
05:33
and so he's going to pass the rather
05:34
than so we because what we're doing here
05:37
is in
05:38
manu's brain in this emotional
05:41
area where she stored this painful
05:43
experience we are now overlaying another
05:46
story and the really cool thing about
05:48
the emotional brain the child brain is
05:51
it's not time-bound and so if we paint a
05:53
good enough picture the child brain
05:55
doesn't know that the story that luke's
05:57
painting is actually different from the
05:59
experience and so what happens is it
06:02
acts as this really powerful
06:03
desensitizing um agent in in her brain
06:07
so that when she remembers
06:09
the painful experience
06:11
of you know being told to go and get an
06:13
uber she's also going to remember this
06:15
picture that luke has created and so um
06:19
and so you can really in this case you
06:21
can kind of go big or go home it's it's
06:22
one of those things i wish you know i'd
06:24
say hey babe you know well it's really
06:26
important we can get here on time it'll
06:28
be so awesome if you come and you looked
06:30
up at me with this big smile and said
06:32
okay babe i need about 10 more minutes
06:34
to party and you know and if he can
06:36
build a positive enough picture so that
06:38
money is laughing by the end of it and
06:40
feeling really happy then he's been
06:41
really successful um in terms of that so
06:44
look i'm going to give you another
06:45
opportunity to kind of go go even bigger
06:48
on that so what i wish i'd done instead
06:50
was what i wish i had done instead was
06:52
take a deep breath when i notice i'm
06:54
angry and walk up to you put my arms
06:56
around your waist and kiss your neck
06:59
and then get you to put down whatever
07:01
you were doing and look you in the eyes
07:02
and say babe
07:04
you look absolutely beautiful
07:06
and you know how important this is would
07:08
it be possible if we could get going
07:11
soon and i'll give you all the love and
07:13
i promise you you won't be any less
07:14
beautiful if we get going now
07:18
and um and then edin and manu might have
07:21
responded bye manu might have responded
07:23
with with a big smile on her face
07:26
and she would say yes i know how
07:27
important it is for you to be on time
07:29
let's go
07:30
okay and so we've created uh created
07:33
this positive picture um and then luke's
07:35
just gonna finish by saying um so thank
07:38
you for listening to me thank you for
07:40
listening to me
07:41
thank you for sharing
07:43
and now manu in this stage is is uh has
07:46
an opportunity to respond uh fairly
07:49
briefly by um by locking in what was
07:52
powerful for her about the apology so
07:55
what touched me about what you shared
07:57
what touched me about what you share is
08:01
that you actually
08:03
and we're in in general i'm going to
08:05
advise her not to use the phrase
08:07
actually
08:08
so what touched me about you shed was
08:10
what i liked is that you thought about
08:13
it
08:14
i apologize
08:16
for
08:17
the moment that for me was
08:19
actually
08:20
really
08:22
sad
08:23
and
08:24
and i was also angry about
08:27
the way that you react to me
08:30
so thank you for that thank you for
08:32
saying
08:34
thank you for sharing
08:38
okay
08:39
so
08:40
this a men's dialogue um is relatively
08:43
simple uh in terms of that it starts off
08:45
with a very specific apology um then we
08:49
build into this the sense of our
08:52
understanding of how it is that we've
08:53
hurt our partner and then we we build an
08:57
alternate picture and this is really
08:59
important because if you want to change
09:01
difficult or challenging pattern
09:03
it's really hard when your brain is
09:05
stressed so luke in this incident um
09:08
instant incident was feeling really kind
09:09
of angry so you know it's really hard
09:12
for him to to think creatively and
09:14
flexibly when his brain's in a fight
09:16
flight pattern um but by in this
09:18
situation where he's not under so much
09:20
stress to create an alternate picture
09:23
also helps them in his brain encode an
09:26
alternate response so that when he's in
09:28
a similar situation because we know in
09:30
relationship the person who tends to be
09:32
late in the relationship is very seldom
09:34
going to change so we can assume that
09:35
for luke and manu you know luke
09:38
is more likely to be the one who's going
09:40
to be on time or worried about time one
09:42
is more likely to be the one that's late
09:43
so we know that this scenario is going
09:45
to happen again and so what we're
09:47
putting into luke's brain as well is a
09:49
um an alternate strategy about what he
09:52
could um could do and then if he was
09:55
able to remember that in a future
09:57
stressful situation and to walk up to
09:59
manu and look at her and say hey it's
10:01
really important that we go now
10:03
hopefully manu is going to remember that
10:05
and there will be an opportunity for her
10:06
to respond differently and to start
10:08
creating a more positive alternate cycle
10:22
[Music]
10:26
you