The importance of building trust in the workplace.
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>> ANNA: So when you say the word culture, what do you mean when you say culture?
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>> ANNA: One of the first things that comes to mind is an environment where there is deep
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trust and one of the elements of creating trust is is vulnerability
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and creating it about an environment where vulnerability is not just a dirty word, but
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something that team members embrace.
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Having a vulnerable workplace is actually one where people trust each other wholeheartedly
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and with that trust you can do bigger work.
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So one of the people who I think we both consider a work hero is Dr. Brené Brown.
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And one of her quotes that just rings in my ear is that
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"you can choose courage or you can choose comfort, but you can't have both"
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and so what kind of an environment do you want to create?
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>> ANNA: Healthy environments are ones where people feel connected to themselves, they
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feel connected to their team members and they feel connected to their end user.
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And creating an environment where a deep connection can happen in all three of those areas is
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one where innovation thrives
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and as you scale you're able to bring people in in a way that feels really healthy and
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then they're able to connect in to your mission and your user and one another.
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[Music]
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>> ANNA: When you look at an organization, an organization has its set of beliefs and
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behaviors.
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And so part of creating a healthy environment is taking the time to reflect on what the
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organization beliefs are.
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And then mapping that to "is that what we want? Is that really what we believe are those
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our values?"
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And if they're not then how do we move toward the values that we want from where we are?
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And then on the back end to actually have measurement in place to see if this is where
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we want to go then are we getting there?
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You know just a gut feel isn't enough. It's important to actually track it and then course-correct
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if you're not hitting the mark then we need to do something differently.
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Just like anything that matters it requires attention.
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And you can choose how you want to pay attention to something like your culture.
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There are lots of different approaches as long as you're paying attention to it and
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you're being intentional about creating something that you want then you're on the right track.
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It's the problem comes when you're not paying attention and it is evolving in a way that
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can down the road cause problems.