Who to contact

The fact is, things don’t fix themselves, but taking active steps to make your situation better is probably the most important thing you can do. The journey may be long or it may be short, but it has to start somewhere - the good news is that if you are here, then your journey has started.

This section outlines some of the immediate things you can do if you are worried about how you feel, behave or with aspects of everyday life.

Who to contact

If it’s a crisis or emergency

If you are in a serious crisis or you need urgent help, do the following:

If you are having thoughts about taking your life, it’s very important to tell someone you trust so that you can get the help you need to feel better.

If you can’t immediately find someone you know to talk to, there are always people who are contactable by phone and who are willing, able and available 24 hours a day / 7 days a week to help you.

If you concerned about someone else, do the above plus:

  • Stay with them until support arrives. Remove any obvious means of suicide they might use (e.g. rope, pills, guns, car keys, knives). Try to stay calm and let them know you care.
  • Keep them talking: listen and ask questions without judging.
  • Make sure you are safe.

Who to phone for help

These people are good place to start:

For Regular Force, Reserve Force, Civilian Employees, Veterans and Families

0800 NZDF4U (0800 693 348)

When:  24 hours a day/7 days a week

This is a 24/7 confidential help line for when you need extra support to manage life’s challenges.  Many people feel this way from time to time.  The help line receives a number of calls each week from people who are going through a difficult time, or from concerned family and friends.

When you ring the Help Line, you will talk to a registered mental health nurse. They are experienced at helping people of any age and gender, from different backgrounds and cultures.

They will talk with you to understand your situation and the individual support you need, then build a wellbeing plan with you. This may include follow up telephone appointments to look at your progress and how you feel you are doing, or if you have had any meetings with a mental health professional.

Your call is confidential, as is the arrangement of additional follow up support.  You may be encouraged to talk to your Doctor, a NZDF health professional or your boss so that they can provide additional support - but this is your choice. 

Basic demographic information will be collected, including whether you are uniformed military person, a civilian, a Veteran or a family member but nothing that will identify you.

If you are going through a difficult time, call the Help Line for a confidential chat.

We have created a FAQ's page, so click here  to see them

For Civilians
Vitae

Call:     0508 664 981

When:  24 hours a day/7 days a week

Vitae is a confidential advice line for civilian personnel.

For Veterans
Veterans’ Affairs  

Call:     0800 4VETERANS (0800 483 8372)

A confidential support service for eligible members of the serving and ex-serving community.

Additionally, here are some people to call for specific issues or situations:

Depression Helpline

Call:     0800 111 757

When:  24 hours a day/7 days a week

Talk to a trained counsellor at the Depression Helpline about how you are feeling or to ask a question.

Lifeline

Call:     0800 543 354

When:  24 hours a day/7 days a week

Lifeline is a confidential counselling service for those in mental distress.

Samaritans

Call:      0800 726 666

When:   24 hours a day/7 days a week

Samaritans offer confidential non-religious and non-judgemental support to anyone who may be feeling depressed lonely or even be contemplating suicide. 

Alcohol and Drug helpline

Call:     0800 787 797

Text:    8681

When:  24 hours a day/7 days a week

This is a helpline specifically for problems with alcohol and drugs, you can speak with a trained counsellor.

Women’s Refuge

Call:     0800 REFUGE (0800 733 843)

When:  24 hours a day/7 days a week

0800 REFUGE is a crisis line for women dealing with violence in their life.

Shine

Call:     0508 744 633

When:  9am-11pm/7 days a week

Shine is a domestic abuse helpline. Shine’s vision is ‘safer homes in New Zealand every day.’

Family Violence Helpline

Call:     0800 456 450

When:  9am-11pm/7 days a week

The Family Violence Information Line provides confidential self-help information and connects people to services where appropriate

Mensline

Call:     0800 636 754

When: Monday to Friday 6:30pm to 10:30pm 

Mensline is a helpline specifically for men and the issues they face.

Youthline

Call:     0800 376 663

Text:    234

When:  24 hours a day/7 days a week

Youthline is a helpline for young people, offering counselling, support and youth development services.

Healthline

Call:     0800 611 116

When:  24 hours a day/7 days a week

Healthline offers free health advice from trained registered nurses.