Services to help your family
The New Zealand Defence Force has a range of help services available to support personnel and their families with any number of issues. This section lists some of the most important contacts and a brief description of the service for those seeking help from the NZDF. There are also many external organisations that provide help too, of which smoe are listed here. If what you are after is not mentioned here, ask one of the NZDF services mentioned.
While being part of the NZDF community as a military family provides many opportunities, experiences and connections that will strengthen your family, at times there can be challenges as well.
Serving in the military is not without its risks and challenges, and making plans when things are going well is the best way to ensure your loved ones know what they need to do and where they can go for help if problems arise.
For families of NZDF personnel
So that you can connect with, and feel that you belong to the wider NZDF community, we have staff located at each camp and base. Chaplains, Defence Community Facilitators and Social Workers are available to support NZDF members, families and whanau.
Help is also is at hand for families of serving members from the following sources:
- The NZDF confidential help line 0800NZDF4U (0800 693348)
- Force 4 Families is an important source of help
- Family support staff at camps and bases
New Zealand Veteran Affairs (VANZ)
Help for families is also available through VANZ which provides free and confidential, nationwide counselling and support for qualifying operations-related mental health and wellbeing conditions. For help, to learn more, or to check eligibility for VANZ services, call 08004VETERANS or visit www.veteransaffairs.mil.nz.(external link)
External help agencies
Help with relationships
The stronger your family relationships are, the more likely you are to deal positively with any potential mental health problems that may arise. The following are places you can go to for help in maintaining strong relationships:
- www.supportingfamilies.org.nz(external link) – support, information and resources for those supporting family members with mental illness
- http://www.govt.nz/browse/family-and-whanau-separating-or-getting-divorced/realtionship-counselling(external link) has a list of community organisations and local support
- Barnardos(external link) website or call 0800 BARNARDOS. Barnardos provide support and advice for parents, children and families.
- Family Works(external link) provides counselling for families and parenting programmes
Help with parenting
When we become parents there’s no universal “how to” manual and mostly we learn as we go along, because everyone’s situation is different. However, we all need help from time to time and although close friends and family can be a good source of help, sometimes it’s hard to ask. When you need good quality third party help, the internet is a good place to start. Following are places you can go for help:
- The Parent Help(external link) website and Skylight(external link) provides resources for parents such as tips for setting limits or helping children deal with separation
- Stand(external link) – Stand delivers family development programmes and home and school based social work services
- Kiwi Families(external link)
- The (external link)Family Services Directory(external link) - You can search for a range of providers and community support groups in your community across all of NZ
Help with family violence
If you are concerned about violence or abuse issues in your relationship, www.areyouok.org.nz(external link) includes a range of services to help including family violence programs.
If you need urgent help, call 111 or the Family Violence Info line on 0800 456 450
Help with being a carer
www.mentalhealth.org.nz(external link) and www.SupportingFamilies.co.nz(external link) both provide the best possible quality of life and recovery to their loved one who has a mental illness, and helps family members with their own self-care.
If you have any quetions about our EAP service, we have created a FAQ's page. Click here.